What is your refund, exchange or reprint policy?
If you are not satisfied with your business cards due to flaws, bad workmanship, or any other problem with the printing process, your business card products will be re-printed at no additional charge.
Of course, we cannot be held responsible in the event of human errors such as spelling, misalignments, or inaccurate information printed on your products. We ask that you double check your designs for these common errors before ordering.
Please note that we require all the colors in your files to be of the CMYK variety, as spot / pantone colors could produce unexpected results. Additionally, certain colors may appear slightly different in print compared to on-screen, and the same color may not come out 100% the same every time it is printed. These are industry-accepted standards and therefore any color issues will be handled on a case-by-case basis.
What forms of payments are accepted and how do I pay?
Visa, MasterCard, American Express, Discover credit cards are accepted as well as PayPal. No checks, cashier’s checks, or money orders are accepted at this time. All business card orders must be paid in full before production can begin.
When should I expect my cards to arrive? (Turnarounds)
Please note that turnaround times are different for each print product. Turnaround times range from 2 – 14 business days from start of production plus shipping time. Shipping times vary on your location. Most print jobs ship from CA.
Most business cards will take 4 – 6 business days to print. Each product page has the average estimated turnaround time listed.
We do NOT guarantee turnarounds or delivery times and estimates should only be used as a guideline. Production may finish early or late by 1 – 3 days.
Do your business card products come with a guarantee?
We guarantee all orders to be free of defects in workmanship. If any order does not match the generally accepted trade standards, we will reprint the order at no additional charge. Refund requests will be handled on a case-by-case basis and must be made in writing, via email, within 3 business days after delivery. NexCards.com, at its discretion, may require any customer making a refund request to return the order to NexCards.com, 1594 Cumberland Street, Ste. 236, Lebanon, PA 17042.
NexCards.com is not responsible for return shipping costs. If no such claim is made within the 3 business day period, NexCards.com and the client understand that the job has been accepted. By accepting the job, the client acknowledges that NexCards.com’s performance has fully satisfied all terms, conditions and specifications.
Please view our Terms and Conditions of Sale
What if I need multiple card sets, is there a discount?
We offer significant discounts to multiple orders starting at 4 (four) sets ordered at the same time. These prices are not available through our website and each quote will be case by case.
To request a custom quote please contact us or use our custom quote form. Once a quote is created by us, you will receive an invoice via email to complete the transaction.
How do I place an order and send you my artwork files?
1 – Order Cards
• Order with ease online; pay securely and safely with any major credit card.
2 – Submit Design
• Submit your design file to us using our upload form, or
• Create a design online using our advanced & easy to use point & click interface.
3 – Follow Up
• Follow up your order by checking your email for confirmation.
• Follow up your order by approving proofs or designs, as needed.
4 – Status Deliver
• Check your job & shipping status with the tracking number provided.
• Now you have your business cards, time to order more!
I’m a graphic designer, anything special I should know?
If you are interested in our broker / reseller program please contact us or use our custom quote form. We offer discounts depending on the amount of card sets purchased every 30 days.
Please visit our upload page to send us your files after an order is made.
What type of printing process do you use?
Most of our business card products are printed and cut by the highest quality Heidelberg printing presses acquiring the ” 4 color” aka “CMYK” printing process with full bleed. The four color process is an industry standard whose results can be seen at any news or magazine stand. During this procedure, small dots of Cyan, Magenta, Yellow, and Black are printed on the paper in a precise fashion forming a full spectrum of colors. The end result is high quality, photo realistic printing at an affordable price.
What does the term CMYK mean?
NexCards.com utilizes high quality Heidelberg CMYK printing presses. CMYK is an industry standard printing process that refers to the printing inks used in 4-color process printing:
“C” = Cyan
“M” = Magenta
“Y” = Yellow
“K” = Black
These are the only four colors used to produce full-color photographs and designs. These colors can be combined in various percentages to emulate a wide number of other colors. If you look carefully at a printed color photograph in any magazine or book, you’ll see that it’s made up of rows of tiny dots of each of the four colors called a halftone screen. The dots work together, at different angles, to fool your eye into seeing a full spectrum of colors.
The mixture of ideal CMYK colors is subtractive (cyan, magenta, and yellow printed together on white result in black). CMYK works through light absorption. The colors that are seen are from the part of light that is not absorbed. In CMYK, magenta plus yellow produces red, magenta plus cyan makes blue and cyan plus yellow generates green.
For a graphics file to be printed correctly in a CMYK printing environment, it must be created and printed in that color mode. That is why we require all colors in customer files to be CMYK (i.e., no spot or pantone colors). Pantone colors may not print as expected in a CMYK printing environment.
Customers uploading their own design files are responsible for ensuring that all colors in their files are CMYK, as we are often not able to determine the specific color-mode on our end. We cannot be held responsible for color shifts resulting from the inclusion of pantone colors in customer files.
What is full bleed and do you use it?
Full bleed is printing from edge to edge. This may cost extra depending on your printing for other printers. All our business cards are printed in full bleed. Full bleed ensures that ink covers the entire area of the final product. In this process the image is printed larger than normal. After printing is complete, the excess area is trimmed away. This area is about 1/16th of an inch from the edges.
What does Spot UV treatment do for business cards?
Spot UV is just an exact spot where you would like your printed piece to have an area of Ultra-Violet Coating. Creating a piece with Spot UV will enhance your marketing piece immensely. So that we can better your service we recommend that you send us your files flattened and with an extra file which graphically displays where the SPOT UV will be in black and white where it will have gloss as shown in Figure 1 and 2
This service comes standard with our Luxury Business Cards and Spot UV Business Cards.
I’m uploading my own artwork, what are your file specs?
We currently accept JPG/JPEG, PDF, PSD, and Illustrator files.
Please click here to view our file specs.
Please click here to upload your design files.
Please contact us for further details or technical questions.